Our online store is hosted by Shopify and the payment platforms we use are PayPal and Shopify Billing. Shopify provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, database and the Shopify application. They store your data on a secure server behind a firewall.
Your personal data will also be stored in our MailChimp account if you have subscribed to our mailing list.
What personal data do we collect?
When you provide us with personally identifiable information through this website, we respect your privacy. We will only use the personal information you provide when you fill in appropriate sections of our website to administer your account and to provide the products you have requested from us.
By providing information like your name, email address, postal address and telephone number you agree to us contacting you with regards to the information you have requested.
Payment: When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
Sample requests: When you make a sample request for us to send you samples of our fabric we will use this information to contact you on your request and provide you with the service to get the samples to you. Your information is stored on our internal database and also added to our MailChimp account if you opt in to our mailing list.
Subscribing to our website: You are opting in to our mailing list and your personal information will be used solely by us to send you information about new products, our news and other updates.
What do we do with your information?
Your information will enable us to process and supply the products or services you have requested. It will also enable us to process payment and to contact you when necessary concerning your orders and requests. In particular, we use your information to notify you occasionally about important changes or developments to the website or our products and services. Where you have consented we may also use your information to let you know by email or post about other products and services which we offer which may be of interest to you. We also might contact you for your views on our products and services. It is your right to notify us if you change your mind about being contacted by us.
We may also use aggregate information and statistics including “cookies” for the purpose of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include any data that can be used to identify any individual.
Disclosure of personal data
We may disclose your personal data to any third party if we believe in good faith that such disclosure is necessary to (a) comply with the law or legal process (b) prevent fraud (c) protect the rights and property of Flockhart Ltd. (d) to enforce our conditions of use or (e) protect against misuse or unauthorised use of the website.
If, in the future, a third party acquires Flockhart Ltd or substantially all of its assets (for example merger, acquisition or otherwise) customer data, including personal information, may well be one of the transferred assets.
Storing and retaining data
We will retain your personal data for as long as it is necessary for the required service to be provided to you. All retained personal data is subject to the controls of our internal data protection policy (which is required to be adhered to by Flockhart Ltd) and will be securely disposed of when it is considered to be of no further use.
If your account is closed, we may take steps to mask personal data and other information, but we reserve our ability to retain and access the data for so long as required to comply with applicable laws.
If you provide us with your credit card information via the website, the information is processed by Shopify and if you choose will also be processed by PayPal. Shopify and PayPal are certified Level 1 PCI DSS compliant.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or call +44 203 137 5127.
Questions or complaints
By submitting your personal data you consent to the use of that data as set out in this policy. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at firstname.lastname@example.org, telephone +44 203 137 5127 or by mail at Flockhart Ltd, Musgrave Cottage, Stanmoor Road, Burrowbridge, Bridgwater, Somerset TA7 0SA.